Impact Eco Haul — Grande Prairie, Alberta
Last updated: August 30, 2026
Impact Eco Haul respects the privacy of its customers and website visitors. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and how you may contact us about your information.
This policy is intended to reflect Alberta’s Personal Information Protection Act (PIPA) and other applicable privacy laws.
Depending on how you contact us and the service requested, we may collect:
your name, telephone number and email address;
your service, billing or mailing address;
the service requested and selected service plan;
information about your property, service areas, access, hazards and snow-placement instructions;
photographs or videos you provide or that we reasonably take for quoting or service documentation;
information contained in quote requests, quotes, agreements, invoices, receipts and service records;
communications, approvals and instructions relating to the work;
payment amount, date, status and transaction reference;
service history, complaints, damage concerns and dispute records; and
other information reasonably necessary to quote, schedule, provide, document or bill for the requested service.
We limit collection to information reasonably necessary for legitimate business purposes.
Information may be collected:
directly from you by telephone, text message, email, website form or written agreement;
during quoting, scheduling or service;
from photographs or documents you provide;
from Google Maps or similar publicly available mapping and property information; or
from another person you authorize to communicate with us.
Personal information may be used to:
respond to questions and service requests;
assess a property and prepare a quote;
prepare and administer service agreements;
schedule, route and provide services;
identify and access the correct property;
communicate about bookings, payments, delays, weather or service issues;
document completed, attempted, delayed or inaccessible work;
record pre-existing damage, obstructions, hazards and snow placement;
prepare invoices, issue receipts and record payments;
maintain service and customer records;
address complaints, damage concerns or disputes;
meet accounting, taxation, insurance and legal requirements;
protect customers, workers, equipment and property; and
otherwise operate Impact Eco Haul for reasonable business purposes.
We will not intentionally use personal information for an unrelated purpose unless permitted by law or appropriate consent is obtained.
When consent is required, providing information for a quote, booking or requested service indicates consent to its reasonable collection, use and disclosure for those purposes.
You may decline to provide information that is not legally required. However, information such as your service address, contact information and necessary property instructions may be required before we can quote or provide service.
Where our authority depends on consent, you may withdraw consent with reasonable notice, subject to legal, contractual, insurance and record-retention requirements. Withdrawal may prevent us from continuing to provide a service.
Impact Eco Haul may take reasonable photographs or other service documentation to:
record a work area before service;
document pre-existing damage or hazards;
document blocked, unsafe or inaccessible areas;
confirm completed work and snow placement;
support a quote, invoice or service record;
investigate a customer concern; or
maintain appropriate business, legal or insurance records.
We will avoid intentionally photographing people where it is unnecessary.
Photographs identifying a customer, person, address or vehicle will not intentionally be used in public advertising or social media without permission where consent is required.
Impact Eco Haul uses third-party services to operate its business. These may include:
Google Sites;
Google Forms;
Google Drive;
Google Sheets;
Gmail;
Google Maps;
banking and payment services;
accounting services;
cloud storage;
insurance providers; and
similar business services.
For example, information submitted through a Google Form may be stored through Google Drive or Google Sheets and communicated through Gmail.
We provide service providers only with information reasonably necessary for their role.
Some technology providers used by Impact Eco Haul, including Google, operate infrastructure outside Canada.
Personal information handled through these services may be processed or stored in Canada, the United States, or other countries where those providers or their authorized service providers operate.
Information processed outside Canada may be subject to the laws of the country where it is processed.
Questions concerning our use of outside-Canada service providers may be directed to our Privacy Officer.
Impact Eco Haul does not sell or rent customer personal information for marketing purposes.
Limited information may be disclosed:
to service providers reasonably necessary to operate the business;
when you authorize the disclosure;
when reasonably necessary to provide the requested service;
for accounting, payment, insurance, collection or legal purposes;
when required or permitted by law; or
when reasonably necessary to address fraud, unlawful activity or a serious safety concern.
Impact Eco Haul uses third-party payment processors for card payments and Canadian pre-authorized bank debits when offered. The provider handling your payment and its privacy policy will be identified in the payment or authorization process.
Payment information is handled through the provider’s payment system for processing, verification and fraud prevention. Impact may retain customer and billing information, payment amounts, dates, status, transaction references, masked payment identifiers and authorization records.
We do not store full card numbers, card security codes or full bank-account details in our service forms or spreadsheets. We do not ask customers to send us online-banking passwords or login security answers.
Payment providers may process or store personal information outside Canada, including in the United States. Contact our Owner-Operator and Privacy Officer at impactecohaul@gmail.com or 825-800-0437 for information about our payment providers, processing locations and related privacy practices.
Saving a payment method or collecting recurring payments requires separate customer authorization.
Impact Eco Haul takes reasonable measures appropriate to a small service business to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.
Measures may include:
password-protected accounts;
device security;
limiting access to business records;
using reputable service providers;
maintaining backups where appropriate; and
securely deleting or destroying records when they are no longer required.
No electronic storage or transmission system can be guaranteed completely secure.
Personal information is retained only as long as reasonably necessary for:
quoting and providing services;
maintaining service history;
bookkeeping and taxation;
insurance;
handling complaints or disputes;
legal requirements; and
other legitimate business purposes.
Information that is no longer reasonably required will be deleted, destroyed or anonymized where appropriate.
Invoices, transaction records, signed agreements and other business records may need to be retained after service ends or after other information is deleted.
You may submit a written request to access personal information Impact Eco Haul holds about you or to correct inaccurate information.
We may verify your identity before releasing information. Access may be limited where permitted or required by law, including where a record contains another person’s information.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta at OIPC.ab.ca.
Impact Eco Haul does not currently intentionally install advertising pixels or create behavioural advertising profiles through its website.
ImpactEcoHaul.ca is operated using Google Sites. Google or other service providers may use cookies, local storage or similar technology for security, functionality, preferences and platform operation.
Third-party services are governed by their own privacy practices.
If Impact Eco Haul becomes aware of a loss, unauthorized access or unauthorized disclosure of personal information, we will assess the circumstances and take reasonable corrective action.
Where a reasonable person would consider that the breach creates a real risk of significant harm, we will notify the Office of the Information and Privacy Commissioner of Alberta without unreasonable delay. Affected individuals will also be notified where required or appropriate.
Impact Eco Haul designates its Owner-Operator as Privacy Officer.
Questions, concerns, complaints, access requests or correction requests may be directed to:
Impact Eco Haul
Grande Prairie, Alberta
Privacy Officer: Owner-Operator
Email: impactecohaul@gmail.com
Phone: 825-800-0437
This Privacy Policy may be updated when our business practices, service providers, website or legal requirements change.
The current version will be posted at ImpactEcoHaul.ca with its last-updated date.
Impact Eco Haul — Grande Prairie, Alberta
Last updated: August 30, 2026
These Terms of Service apply to services offered by Impact Eco Haul ("Impact," "we," "us," or "our"). They are intended to be read with the customer's accepted quote and service agreement.
The accepted quote and agreement contain the customer's actual plan, property, dates, scope, price, payment terms, exclusions and special instructions. If a specific term in an accepted quote or agreement conflicts with these general website Terms, the specifically agreed term controls for that service, subject to applicable law.
Nothing in these Terms limits a right or remedy that cannot legally be limited or waived.
Quotes may be prepared using information supplied by the customer, photographs, measurements, mapping or aerial imagery, telephone or electronic discussions, and an inspection where one has occurred.
The customer is responsible for providing reasonably accurate information about the property, requested work, access, hazards, items, volume, weight and other conditions that may affect the service.
A quote covers only the work, property and service areas specifically identified in it. An unchecked, blank, unlisted or excluded area is not included merely because it is located at the same property.
If actual conditions are materially different from the information used to prepare the quote, Impact may stop and propose a revised scope or price. No additional charge is due without the customer's written approval.
A quote is valid only until its stated expiry date and is subject to available route or booking capacity.
Prepayment may be required, but payment by itself does not book or activate service.
A booking exists only after:
the required payment has cleared; and
Impact has sent written confirmation identifying the accepted quote or revision, selected plan, price and service dates.
If Impact does not accept a requested booking, all money received for that unaccepted booking will be returned.
The customer will receive the complete quote and agreement in a form that can be saved or printed and will have an opportunity to correct or reject the information before approval.
All prices are in Canadian dollars unless stated otherwise.
The accepted quote states the price, included booking fee, payment schedule and whether GST is charged. GST is added only when the quote marks it as charged. Otherwise, any GST Impact later becomes required to remit is included in the quoted price and is not added to that existing customer's accepted price for the applicable service period.
Impact does not intentionally add undisclosed charges to an agreed scope. Additional work requires the customer's written approval of the work and price before the additional billable work is performed.
Written approval may be recorded by signature, email, text message, electronic form or another method that clearly records the customer's authorization.
The accepted snow-service agreement identifies one of the following plans:
One-time / call-out: One clearing visit for the identified existing snow condition on the confirmed service date or window. It does not include trigger monitoring or automatic follow-up.
Weekly automatic: Trigger-based clearing for each qualifying event ending during one exact prepaid seven-day period.
One-month automatic: Trigger-based clearing for each qualifying event ending during one exact prepaid monthly period.
Recurring monthly: Trigger-based clearing during each selected full calendar month in one chosen range of two or more consecutive months.
"Automatic" means Impact monitors the snowfall trigger and dispatches without another customer call. It does not mean automatic payment withdrawal, automatic renewal or service outside the written dates.
Weekly and one-month plans end at their stated time. Another week or monthly period requires a new request, full prepayment and written confirmation.
A recurring-monthly plan covers only its selected range and ends on its written end date. It does not renew or extend automatically.
Unless the accepted quote states otherwise:
a one-time snow service includes a $15 booking fee in its quoted price;
a weekly snow plan includes a $15 booking fee in its quoted price;
a one-month snow plan includes a $30 booking fee in its quoted price; and
a recurring-monthly plan requires a $30 booking fee, credited toward the first month's payment.
The applicable fee is earned when Impact sends written booking or route confirmation because it covers booking processing and reserved capacity.
For a recurring-monthly plan, the $30 payment holds the offered route space for 10 calendar days after written route acceptance. The balance required for the first month must clear before that hold expires and before service can activate.
The recurring-monthly quote states the selected first month, last month, number of selected months, monthly rate, selected-term total, and whether the customer chose full prepayment or monthly installments.
Monthly installments are a payment schedule for one selected range. They do not turn the agreement into optional month-by-month service or change the selected-term total.
Impact normally sends the next-month invoice about seven days before each later selected month. The full next-month payment must clear by the final day before that month begins. A missing reminder does not extend the payment deadline.
Without cleared payment and written confirmation, the next month is inactive. Impact may end the unpaid remainder and release the route space. Restarting requires new written acceptance and a new booking fee. A late payment does not move the written end date or create a right to retroactive clearing.
Cancellation must be sent by email to impactecohaul@gmail.com or by text to 825-800-0437 and must identify the customer and service address. A telephone call or voicemail by itself is not written cancellation.
If the customer cancels before Impact sends written dispatch, Impact refunds the price less the $15 booking fee.
After written dispatch, the full price remains payable if the customer cancels.
If Impact cannot attend on the confirmed date, before work the customer may choose a new written date or a full refund.
If Impact completely misses the confirmed visit for a reason within its control, the full amount is refunded.
If the recorded snow condition materially changes before arrival, Impact may propose a revised price. If the customer declines it, Impact keeps the $15 booking fee and refunds the balance. If the recorded condition has not materially changed and Impact cancels before dispatch, the full amount is refunded.
Before activation, customer cancellation receives a refund of the price less the applicable $15 or $30 booking fee.
If Impact cannot activate the plan, the full amount is refunded.
After activation, the full paid price is earned for reserving the stated dates. Customer cancellation, light snow, no snow, below-trigger snow or no qualifying event creates no refund, proration or credit.
Before the first month activates, customer cancellation returns amounts paid less the $30 booking fee. If Impact cannot start the plan, all amounts are returned.
Once a selected month begins, the full price for that month is earned for that month's reserved route capacity and is not refundable because of cancellation, light snow, no snow or no qualifying event.
Written customer cancellation takes effect at the end of the active selected month. Later whole prepaid months are refunded and unpaid later installments are cancelled.
An unused-time refund applies only when the accepted agreement provides for one, including when Impact ends service without customer fault, cannot provide the unused remainder, or the customer cancels after a second qualifying within-control missed visit in the same paid period.
For an affected paid period:
Refund = paid-period price × unused calendar time ÷ total paid-period time.
For example, a $300 price with four unused days in a 30-day paid period produces a $40 unused-time refund. Any earlier missed-visit credit is deducted to prevent double recovery. Total credits and refunds for an affected paid period cannot exceed the amount paid for that period.
Any refund will be issued as soon as reasonably practicable and no later than 15 calendar days after the amount is determined.
Unless changed in the accepted agreement, recurring snow service is triggered when approximately 2 inches / 5 centimetres of naturally fallen snow accumulates at the service address.
Natural snow must reach the trigger at that property, as Impact reasonably determines using site observations and available local weather information. Snow depth may vary across a neighbourhood or property.
One weather system is treated as one event. Drifting, roof shedding, moved or piled snow, and municipal-plow deposits do not create a qualifying event by themselves.
A qualifying event belongs to the paid period in which snowfall ends. An event already underway when service activates, or snow already present before activation, is not included unless separately accepted as a one-time clearing.
Trace or below-trigger snowfall does not require a visit. Light snow, no snow or no qualifying event does not create a recurring-plan refund or credit.
Recurring service has no natural-snow depth surcharge or reduction of the included quoted areas.
Impact does not clear while snow continues to fall, during a blizzard or severe-weather warning, or while travel or clearing is unsafe or impractical. A brief lull may not mean that an event has ended.
Impact reasonably determines when snowfall has ended and travel is safe. The recurring response target is completion within 24 hours after that time.
Recurring service is route-based. No exact arrival time or route position is promised. Route order may change because of snowfall patterns, road conditions, municipal plowing, safety, lawful working hours, access, emergencies and efficient routing.
One-time service occurs on the date or window stated in Impact's written confirmation. Same-day service applies only when expressly confirmed and is not timed from the end of snowfall.
Service may be delayed by continued snowfall, blizzards, severe-weather warnings, unsafe roads or sites, closures, widespread storm effects, lawful-hour limits, emergencies, denied access, inaccessible snow-placement areas, or equipment failure despite reasonable care. Impact will resume when practical.
A recurring visit is "missed" only when a qualifying event required service and Impact completely failed to attend for a reason within Impact's control.
None of the following is a missed visit:
no snowfall or below-trigger snowfall;
a listed safety or operational delay;
blocked or denied access;
a customer-requested skip; or
an included area cleared or materially altered before Impact arrived.
For the first qualifying within-control missed visit in a paid period, the customer receives one credit equal to the lower of the accepted one-time/call-out rate or the paid-period price. Only one missed-visit credit is available per paid period.
If Impact completely misses a second qualifying visit in that same paid period for a reason within its control, the customer may cancel the remaining service in writing and receive any applicable unused-time refund under Section 7. An earlier credit is deducted from that refund. For recurring monthly, the remedy is measured against the affected selected month, while later whole prepaid months are handled separately.
Only areas marked as included and specifically described in the accepted quote are included.
The following are normally excluded unless the quote expressly includes them:
separate return visits for later municipal-plow windrows;
ice chipping or packed-ice removal;
salt, ice melt or sanding;
roof snow;
clearing snow from vehicles;
off-site snow hauling or later relocation of piled snow;
below-trigger visits;
repeat drift or refreeze visits; and
unlisted areas.
Repeat, below-trigger or other additional visits are subject to route availability and a written extra price.
Impact uses reasonable care and makes reasonable attempts to clear the included areas using methods appropriate for the property and conditions.
Snow clearing is not a bare-pavement service. Trace snow, packed snow, bonded ice, frozen tire tracks and minor residual snow may remain because of surface texture, uneven pavement, gravel, compaction, temperature, drifting or ordinary equipment clearance.
Later drifting, refreezing, roof shedding or municipal-plow deposits do not make an earlier properly completed visit incomplete.
Bare, dry or completely slip-free pavement is not promised. Ice chipping, intensive scraping and de-icing materials are included only when expressly written into the accepted quote.
By accepting service, the customer confirms authority to order the work and authorizes Impact, its employees and authorized subcontractors to enter the included exterior areas during lawful hours without another appointment or the customer being present.
The customer must:
provide safe and lawful access;
unlock required gates;
move vehicles and other obstacles;
secure pets away from the work area;
disclose hazards, fragile items, tenants, restrictions and property rules; and
clearly mark concealed curbs, drains, irrigation, lighting, cables, walls, edging and gravel transitions.
An automatic-service attempt blocked wholly or partly by a customer-controlled gate, vehicle, animal, unsafe condition, denied access or inadequate snow-placement space counts as the included visit without a credit or included return.
For one-time service, a customer-controlled blockage after written dispatch counts as the visit and the full price remains payable.
Impact will clear what is safely reachable. Moving an obstruction afterward does not include a return visit. A return requires available route space and a written extra price.
The customer must provide adequate, safe and lawful on-property space for snow. If no placement location is written, Impact may choose a practical location using reasonable care. Off-site hauling and later relocation of piled snow are excluded unless separately quoted.
Lawn service includes only the areas, tasks, frequency and dates stated in the accepted quote or agreement. Snow-plan trigger, timing and cancellation provisions do not automatically apply to lawn service.
Before service, the customer must reasonably clear pet waste, toys, hoses, cables, rocks, branches and other hazards or obstructions from the work area.
Impact may service only the safely accessible area, postpone work, decline work, or offer cleanup for a separately approved price when substantial cleanup or a hazard prevents ordinary service.
Standard lawn-service pricing assumes ordinary maintained-lawn conditions. Excessively long, overgrown, wet or unusually difficult lawns may require a revised written scope or price before additional billable work proceeds.
Lawn service may be postponed when weather or ground conditions create an unreasonable safety risk, risk significant property damage or make proper service impractical. No exact arrival time is promised unless expressly confirmed in writing.
Junk-hauling quotes may depend on volume, weight, item type, loading requirements, accessibility, number of trips and disposal requirements.
The customer confirms authority to authorize removal and must clearly identify anything that must not be removed. Impact may reasonably rely on the customer's instructions about items presented for removal.
Customers must disclose unusually heavy, hazardous, contaminated, flammable, pressurized, regulated or otherwise dangerous materials. Impact may refuse anything that cannot lawfully or safely be handled, transported or accepted by an available facility.
If the actual load materially differs from the quoted information, Impact may stop and offer a revised written scope or price. Additional work, trips or disposal charges require customer approval.
Impact may use an appropriate lawful landfill, transfer station, recycling location or donation facility. Third-party facilities decide what they accept, so recycling or donation cannot be guaranteed.
Once an item has been clearly authorized for removal and has left the property, the customer should not assume that it can be recovered.
Packing, moving items within the property, demolition, delivery and special handling are not included unless expressly stated in the accepted quote.
Impact may refuse, modify, suspend or stop work that is unsafe, unlawful, outside the agreed scope, materially misrepresented, inaccessible, beyond available capability, or reasonably likely to cause injury or property damage.
The customer must disclose known hidden hazards, fragile surfaces, damaged pavement, soft ground, concealed objects and other conditions reasonably likely to affect the work.
Impact will use reasonable care. When reasonable care is used, Impact is not responsible for pre-existing damage or wear, concealed defects, unmarked items, customer instructions, actions of third parties or circumstances reasonably outside its control. Responsibility for reported damage is determined from the facts, the accepted agreement and applicable law. Insurance may be used where appropriate.
Neither party is responsible for unforeseeable indirect loss to the extent permitted by law.
Customers should report a suspected service-related damage concern promptly and, when practical, within 48 hours after discovering it. The customer should provide available details and allow a reasonable opportunity to inspect or correct the condition, except in an emergency. Reporting a concern does not by itself establish responsibility.
Impact may take photographs for quoting, property-condition records, service verification, safety, insurance and dispute handling. Identifying photographs will not be used in advertising without separate permission where consent is required.
Customers, children, visitors and pets must remain a safe distance from operating equipment.
Threatening, abusive, harassing, dangerous or unlawful conduct may result in work being stopped and future service being suspended or ended.
Impact may also suspend or end service for repeated denied access, an uncorrected customer-controlled hazard, unlawful instructions, serious non-payment or another material breach. Where the accepted agreement treats this as customer cancellation, the applicable customer-cancellation rules apply.
Amounts properly owing for completed work, dispatched one-time work, approved additional work or another charge authorized by the accepted agreement remain payable.
Customers authorize Impact to use the contact information they provide for service-related communications, including quotes, agreements, booking confirmations, route or weather updates, access questions, invoices, payment reminders, service records and customer-service communication.
Communications may occur by telephone, text message or email.
Where legally permitted, agreements and approvals may be completed by signature, email, text message, electronic form or another method capable of recording acceptance. Electronic records may be kept as evidence of the agreement.
A courtesy, delayed enforcement, reminder or extra service does not amend the accepted agreement unless the change is recorded in writing and accepted by both parties.
The customer may not transfer an agreement, route position or service address without Impact's written acceptance.
Impact may send payment reminders and may pause, deactivate or end future service when required payment has not cleared, subject to the accepted service agreement. No service is owed for an inactive period and no retroactive clearing is included after late payment.
Each authorized bank-debit attempt returned for insufficient funds, a closed account or incorrect banking details supplied by the customer may incur a $45 CAD failed-payment administration fee, where permitted by law. A permitted second attempt that is also returned may incur another $45, even when it relates to the same invoice or installment.
The administration fee covers payment follow-up, account reconciliation and processor return costs. No additional processor return fee is added. No administration fee applies for Impact or processor errors, technical failures, or exercising lawful cancellation or dispute rights. Impact will notify the customer and invoice each administration fee separately.
Impact is not required to retry a returned payment. Any retry must follow applicable payment-network rules. A permitted PAD retry must be for the original amount, excluding administration fees, and may occur only once within 30 days. Payment of administration fees requires valid payment authorization.
Eligible credit-card payments may carry a surcharge of up to 2.4%, limited to Impact’s applicable cost of acceptance and any lower legal or card-network limit. The exact surcharge and total will be disclosed before payment authorization and itemized on the invoice and receipt.
No card surcharge applies to debit or prepaid cards. Digital-wallet payments follow the rules for the underlying card. Cash and Interac e-Transfer carry no payment-method fee.
A fee for bank debit or another non-card electronic payment method applies only where permitted by law and provider rules, with the amount separately disclosed and agreed before authorization. This clause alone does not add such a fee. Customers may choose another offered payment method before authorizing payment.
Credit-card surcharges will be refunded in full with a full refund, or proportionately with a partial refund.
Automatic payments require separate customer consent covering the authorized amounts and schedule. Accepting these Terms or a service agreement alone does not authorize automatic charges. Cancelling payment authority does not itself cancel service or remove amounts lawfully owing. Mandatory cancellation and dispute rights remain unchanged.
Amounts legally owing may be pursued using lawful collection or legal remedies. Customers experiencing a legitimate payment problem are encouraged to contact Impact promptly at impactecohaul@gmail.com or 825-800-0437.
Personal information is handled according to the Impact Eco Haul Privacy Policy and applicable privacy law.
The Privacy Policy is available at ImpactEcoHaul.ca.
Website descriptions and advertising are general information and do not replace the accepted quote and agreement.
Impact may update these Terms for future bookings. A later website update does not retroactively change the price or essential obligations of an already accepted service. Materially revised Terms may apply to a future renewal, reactivation or billing period after reasonable notice where permitted by law.
These Terms and services provided in Alberta are governed by the laws of Alberta and the applicable laws of Canada.
If one provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent legally permitted.
Impact Eco Haul
Grande Prairie, Alberta, Canada
Phone: 825-800-0437
Email: impactecohaul@gmail.com
Website: ImpactEcoHaul.ca